#OFFICE CHAT SUPPORT HOW TO#

It's fast and easy to use, and adoption rates on usage are climbing too. This is why many companies have turned to offering live chat as a communication channel on their website. Skype at work, Facebook Messenger at home), you now need to serve your customers in real time too. In a world of instant communication (i.e. Customers demand immediate service and slow response times of 'within 24 hours' are no longer acceptable. The biggest challenge to serving your customers in several communication channels is response time. Today, new channels have emerged and as consumers become more tech savvy, businesses are now finding themselves engaging with their customers through a wide range of digital platforms, such as web forms, email, self-service, forums and social media networks. Prior to the World Wide Web, the only way for a customer to contact you was by phone or direct mail.

The way that companies handle customer communication has changed dramatically in recent years.

#OFFICE CHAT SUPPORT HOW TO#

Key findings and how to use live chat support for your business.

Results from our 2020 live chat support study.

The rise of instant communication online.

Office chat support